Refund Policy

Thank you for choosing Buttermood Soap Studio for your skincare needs. We take great pride in creating high-quality handcrafted soaps, Lotion Drops, and Butter Bombs. As a company dedicated to providing you with the best products, we want to ensure that you have a clear understanding of our refund policy.

Refund Policy Overview:
- We do not offer refunds on our handcrafted soaps, Lotion Drops, or Butter Bombs due to the nature of our products.

Lotion Drops and Temperature Sensitivity:
- Customers are advised that Lotion Drops may have a tendency to melt in high temperatures.
- To mitigate this, Buttermood Soap Studio applies stickers to each package with the instructions "Keep Cold" and "Protect From Heat" to help reduce exposure to heat elements.
- In the summer season, Lotion Drops will be shipped in an insulated bubble mailer with ice packs to prevent melting in transit.

Shipping Practices:
- Buttermood Soap Studio follows a policy of not shipping orders on Fridays to reduce the likelihood of packages sitting in transit over the weekend.

Customer Responsibilities:
- Once the product is shipped, the customer is obliged to keep track of the shipment and make arrangements for timely retrieval.
- Customers are encouraged to provide accurate shipping information to avoid any delays or issues with the delivery of the products.

- In the rare event that you receive a damaged or defective product, please contact us within 3 days of receiving the shipment. We may require photo evidence to assess the issue and determine the appropriate resolution. In certain situations, we may provide a pre-paid shipping label and mailer for you to return the product to us for further assessment.

Contact Information:
- If you have any questions or concerns regarding your order or our refund policy, please contact our customer service team at

Policy Changes:
- Buttermood Soap Studio reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase with Buttermood Soap Studio, you acknowledge and agree to the terms outlined in this refund policy. We appreciate your understanding and support.

Thank you for choosing Buttermood Soap Studio!